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Alignment White Paper: ITIL V3 and ISO/ IEC 20000...

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Alignment White Paper: ITIL V3 and ISO/ IEC 20000...

ITIL® V3 and ISO/IEC 0000 Background For some years the close relationship between ITIL V2 and BS 15000, then ISO/IEC 20000 has benefited both sets

http://www.best-management-practice.com/gempdf/ITIL_and_ISO_20000_March08.pdf

Date added: November 1, 2011 - Views: 352

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INTERNATIONAL ISO/ IEC STANDARD 20000-1

ISO/IEC 20000-1 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology, Subcommittee SC 7, Software and systems engineering.

http://webstore.iec.ch/preview/info_isoiec20000-1{ed2.0}en.pdf

Date added: February 18, 2012 - Views: 1234

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ITSMF ISO20000 Presentation for IIA v1.9 for...

Security intelligence ISO 20000 & ITIL Timeline ITIL 2011 2007 ITSMF 2001 ITIL Concept 1980s 1991 2011 1989 ITIL V3 GITIMM / ITIL V1 ITIL V ITIL V2 ISO/IEC 20000-1

http://www.theiiat.or.th/media/km/thumbnail/33/120829181633/ITSMFISO20000PresentationforIIA.pdf

Date added: October 9, 2012 - Views: 115

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http://www.ikb-data.de/fileadmin/user_upload/Praesentationen/Zertifikate/20150608_ISO-IEC20000-1_GER.pdf

Date added: September 4, 2015 - Views: 1

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Information technology — Service management —...

ISO/IEC 20000-2:2012(E) © ISO/IEC 2012 – All rights reserved. vii When used within an SMS, the following are the most important aspects of an integrated process ...

http://webstore.iec.ch/preview/info_isoiec20000-2%7Bed2.0%7Den.pdf

Date added: May 28, 2012 - Views: 268

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INTERNATIONAL ISO/ IEC STANDARD 20000-1

ISO/IEC 20000-1:2005(E) PDF disclaimer This PDF file may contain embedded typefaces. ... ISO/IEC 20000-1 was prepared by BSI (as BS 15000-1) and was adopted, ...

http://www.nc-info.com/images/zsyd/nctwk/2013/1/7/e5115f9c-9f42-4372-8059-71203e432dbd.pdf

Date added: August 2, 2013 - Views: 101

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IRCA Briefing note ISO/ IEC 20000-1: 2011

Detail review Many clauses of ISO 20000-1:2005 began with a statement of the objective of that clause (though not clauses titled ‘General’ or ‘Background’).

http://www.irca.org/documents/press/2012/irca%20briefing%20note%20iso%20iec%2020000-1%20eng.pdf

Date added: September 15, 2012 - Views: 258

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ISO/ IEC 20000 – IT Service Management - Benefits...

1 ISO/IEC 20000 – IT Service Management - Benefits and Requirements for Service Providers and Customers Authors Ralf Buchsein, Manager, KESS DV-Beratung GmbH

http://www.eprogram.com.au/attachments/article/57/ISO20000%20and%20ITIL.pdf?phpMyAdmin=173c524d3c71t3d1260ea

Date added: January 28, 2014 - Views: 5

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Introduction to the ISO/ IEC 20000 Series - BSI...

Introduction to the ISO/IEC 20000 Series IT Service Management Jenny Dugmore and Shirley Lacy This is a sample chapter from Introduction to the ISO/IEC 20000 Series.

http://shop.bsigroup.com/upload/Shop/Download/Books/BIP0125sample.pdf

Date added: May 4, 2013 - Views: 94

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SLOVENIAN INSTITUTE OF QUALITY AND METROLOGY

- ISO/IEC 27001 standard (information security management system) and ISO/IEC 20000 (IT service management system)

http://www.siq.si/index.php?eID=tx_nawsecuredl&u=0&file=fileadmin/siqnew/prospekt/SP005E.pdf&t=1446366334&hash=a6be7f85857e826a33917a99bd0bdbecece427da

Date added: September 4, 2015 - Views: 1

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ISO/ IEC 20000 overview - itSMF

ISO 20000 and ITIL ISO/IEC 20000 and ITIL are aligned but: 4 ITIL is a set of guidelines 4 ISO 20000 is a set of universal requirements 4 Minor differences in scope ...

http://www.itsmf.org.hk/eng/event21/ISO20K%20overview.pdf

Date added: January 30, 2012 - Views: 308

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ITIL V3 and ISO/ IEC 27002 for Business Benefit

ISO/IEC 20000, which is aligned with ITIL, superseded BS 15000 in 2005 as a new global service management standard. The IT Security Code of Practice, developed

http://www.isaca.org/Knowledge-Center/Research/Documents/Aligning-COBIT-ITIL-V3-ISO27002-for-Business-Benefit_res_Eng_1108.pdf

Date added: January 28, 2014 - Views: 6

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ISO/ IEC 20000 Self-assessment checklist ( PDF) -...

Self-assessment questionnaire How ready are you for ISO/IEC 20000-1:2011? This document has been designed to assess your company’s readiness for an ISO/IEC 20000 IT ...

http://www.bsigroup.com/LocalFiles/en-GB/iso-20000/resources/BSI-ISO20000-Assessment-Checklist-UK-EN.pdf

Date added: November 27, 2013 - Views: 18

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ISO/ IEC 20000 2011 edition - International Best...

1 Downloaded from www.ibpi.org ISO/IEC 20000 – 2011 edition Title / definition ISO/IEC 20000-1:2011 is a service management system (SMS) standard, which ...

http://ibpi.org/wp-content/uploads/2012/08/ISO20000_201209_DOWNLOAD.pdf

Date added: July 28, 2013 - Views: 123

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ISO/ IEC 20000 - Nouri Associates

NAI Research Report – ISO/IEC 20000 – The IT Service Management Standard Page 3 Scope is another key element of the framework and the certification process.

http://www.nouriassociates.com/pdf/ISO20K-Why-Care-HNouri%20September%202006.pdf

Date added: May 28, 2012 - Views: 52

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A Guide to the new ISO/IEC 200000-1

BS ISO/IEC 20000-1:2011 Information technology. ... requirements of ISO/IEC 27001. Format: A4 Loose-leaf/PDF • Extent: 64 pages Price £90, Member Price £45

http://www.iso20000portugal.com/pt/2011/bsi-books.pdf

Date added: April 24, 2012 - Views: 77

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ISO/ IEC 20000 White Paper - APMG-International

ISO/IEC 20000 is the first international standard for IT Service Management. First published in 2005, and based on BS 15000, it was designed

http://www.apmg-international.com/nmsruntime/saveasdialog.aspx?lID=4587&fileName=ISO_20000_White_Paper.pdf

Date added: August 26, 2013 - Views: 15

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Requirements for ISO/ IEC 20000 Certification -...

This interactive workshop leading to the ISO/IEC 20000 Consultants Examination is designed to provide a basic level of knowledge in the BS 15000 IT ...

http://g2sf.com/pdf/ISO_IEC%2020000%20for%20Consultants%20+%20Certification%20Examination.pdf

Date added: August 17, 2013 - Views: 11

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APMG-International ISO/ IEC 20000 Certification

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can

http://www.forumiso20000.com/apmg.pdf

Date added: May 2, 2013 - Views: 49

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Free Download Here

Iso Iec 20000 Self Assessment.pdf Free Download Here ... 20Practice%20Brief%209-06.pdf Nouri Associates’ ISO/IEC 20000 consulting practice provides a ...

http://www.pdfsdocuments2.com/i/18/iso-iec-20000-self-assessment.pdf

Date added: April 7, 2015 - Views: 1

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ISO/ IEC 20000-1 Registration Guidance Document -...

ISO/IEC 20000-1 Registration Guidance Document Introduction This document is written to help you understand your organization’s role and responsibilities in the

http://www.nqa.com/Nqa.com/media/PDF-Download-Documents/Registration%20Guidance%20US/ISO-20000-Registration-Guidance.pdf

Date added: April 7, 2015 - Views: 1

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ISO/ IEC 20000 Service Quality Management...

G2SF, Inc. 2804 Winter Oaks Way Oak Hill, Virginia 20171 www.g2sf.com PHN: 703-927-1815 FAX: 703-264-0635 ISO/IEC 20000 Service Quality Management Foundation

http://g2sf.com/pdf/ISO_IEC%2020000%20Service%20Quality%20Management%20Foundation%20Syllabus.pdf

Date added: August 11, 2013 - Views: 3

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What is ISO/IEC 20000? - NGI

What is ISO/IEC 20000? Mart Rovers Page 3 Introduction ISO/IEC 20000 is the international norm for Information Technology Service Management (ITSM).

http://www.ngi-library.nl/Player/eKnowledge/white_paper_-_what_is_iso-iec_20000.pdf

Date added: July 11, 2014 - Views: 1

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ISO/ IEC 20000 AN INTRODUCTION - InterProm USA...

ISO/IEC 20000 – AN INTRODUCTION. ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in IT ...

http://www.interpromusa.com/downloads/Book%20Content/ISO-IEC%2020000%20-%20An%20Introduction.pdf

Date added: February 18, 2012 - Views: 70

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ISO/IEC 20000 - ILX Group

ISO/IEC 20000 Multimedia Awareness Course ISO/IEC 20000 Awareness Course ISO/IEC 20000 allows companies to demonstrate to its customers and staff that it

http://download.ilxgroup.com/docs/brochures/ILX_ISO-IEC-20000.pdf

Date added: April 20, 2013 - Views: 53

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ISO/ IEC 20000 Foundation - Pink Elephant

ISO/IEC 20000 Foundation Why Consider ISO/IEC 20000 Certification? This 3-day course introduces you to ISO/IEC 20000 standards, and is the first of three levels of

http://www.pinkelephant.com/uploadedFiles/Content/en-za/Products/Education/Courses/ISO%2020000%20Foundation.pdf

Date added: November 1, 2012 - Views: 112

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ISO/ IEC 20000: Three Steps to Certification Step...

©Fox IT SM Ltd 1 Introduction Welcome to this second in a trilogy of articles explaining the mechanics of obtaining ISO/IEC 20000 certification. This specific ...

http://www.foxit.com/wp-content/uploads/ISO20000-Step-2-Assessment-Fox-IT-v21.pdf

Date added: September 28, 2014 - Views: 1

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ISO/ IEC 20000 for Auditors - Technix-Pro

FS_ISOIEC_20000_Auditors_CL ISO/IEC 20000 for Auditors ... The ISO/IEC 20000 Auditors course is a 2 as a 3 rd party auditor in an ISO/IEC 20000 assessment.

http://www.technixpro.edu.hk/content/PDF/Technix-Pro/ISO20000A.pdf

Date added: September 4, 2015 - Views: 1

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Iso/ iec 20000: A Pocket Guide - Jan (ed.) -...

Iso/iec 20000: A Pocket Guide - Jan (ed.) DOWNLOAD HERE A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also

http://www.dlpdfs.com/pdf53/isoiec_20000_a_pocket_guide_jan_ed.pdf

Date added: September 20, 2013 - Views: 3

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ISO / IEC 20000 Foundation Exin - CertsHome

ISO20KF . ISO / IEC 20000 Foundation . Exin . To purchase Full version of Practice exam click below; http://www.certshome.com/ISO20KF-practice-test.html

http://www.certshome.com/pdf/ISO20KF.pdf

Date added: December 31, 2013 - Views: 10

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What is ISO/ IEC 20000? - IT Service Management...

1 [email protected] www.marval-group.com What is ISO/IEC 20000? The First International Standard for IT Service Management ISO/IEC 20000 is a standard for a ...

http://www.marval.co.uk/media/99587/what_is_iso_iec_20000.pdf

Date added: October 14, 2014 - Views: 1

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ISO IEC 20000-2011 Translated into Plain English

iso iec 20000-1 2011 translated into plain english 7. it service relationships organization: your location: completed by: date completed:

http://www.praxiom.com/iso-20000-sample7.pdf

Date added: September 28, 2014 - Views: 1

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ISO 20000 - ABS QE

ISO / IEC 20000-1, for the management of IT services, provide a systematic approach to managing and supporting IT ... ISO 20000 Information Technology Service

http://www.abs-qe.com/resources/iso-20000-a4-2012.pdf

Date added: June 5, 2013 - Views: 43

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ISO Program ISO - 20000

Course Introduction Achieving ISO/IEC 20000 certification is an intensive case study oriented 2 day workshop. The workshop is designed for those involved in the

http://www.qtnt.com/iso_2k_aug_2013.pdf

Date added: October 15, 2013 - Views: 1

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ISO/ IEC 20000: Three Steps to Certification Step...

ISO/IEC 20000: Three Steps to Certification . Step 1 - Planning . Submitted by: Mark Sykes . Principal Consultant . Office: +44 (0) 333 202 1018

http://www.foxit.com/wp-content/uploads/ISOIEC-20000-Certification-Three-Steps-To-Certification-Step-1-Fox-IT.pdf

Date added: June 2, 2014 - Views: 1

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The future of the ISO/ IEC 20000 series - BCS -...

What is ISO/IEC 20000 today? • The first service management standards : ISO best sellers • Current documents – Requirements – ‘ shalls

http://www.bcs.org/upload/pdf/future-iso-iec-20000.pdf

Date added: October 19, 2011 - Views: 61

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This document is a preview generated by EVS

ISO/IEC 20000 consists of the following parts, under the general title Information technology — Service management: — Part 1: Service management system requirements

http://www.evs.ee/preview/iso-iec-tr-20000-5-2013-en.pdf

Date added: January 12, 2014 - Views: 5

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ISO/IEC 20000 & ITIL

ISO/IEC 20000 & ITIL Unterschiede im Fokus – gemeinsame Zukunft? Markus Schiemer, ISO 20000 Auditor, CIS Wien

http://at.cis-cert.com/Media/490856a6-ee37-422f-bff2-0e5e02dd34f0/Beispielbilder/Symposium/schiemer20091.pdf

Date added: August 2, 2013 - Views: 8

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ISO/ IEC 20000 IT SERVICE MANAGEMENT SYSTEMS...

iso/iec 20000 it service management systems – practitioner training course www.sgsgroup.com.hk/academy tel: (852) 3543 7900 | email: [email protected] .

http://image.s6.exacttarget.com/lib/fe93127274670c7f73/m/1/IT-13+ISO+20000+Practitioner+Training.pdf

Date added: November 3, 2014 - Views: 1

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ISO/ IEC 27001 Client manual - BSI Group

ISO/IEC 27001 or looking to take your expertise further, ... IT Service Management ISO/IEC 20000 S T C Legal Admissibility of Electronic Information BS 10008 S C

http://www.bsigroup.com/LocalFiles/en-GB/iso-iec-27001/resources/BSI-ISO-IEC-27001-client-manual-UK-EN.pdf

Date added: November 30, 2013 - Views: 13

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ISO 20000

ISO/IEC 20000 IT service management enables an organisation to independently demonstrate that they meet best practice. Using the process-

http://www.imsm.com/au/wp-content/uploads/2015/01/en_leaf_20000.pdf

Date added: September 4, 2015 - Views: 1

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Comparing ISO/ IEC 20000 Part 1 Requirements to...

Comparing ISO/IEC 20000 Part 1 Requirements to ITIL V3 Processes and Functions ... Comparison of ISO 20K to ITIL V3.pdf Author: T. K. (Ted) Gaughan, PMP/IT PM, ...

http://www.paeglobal.com/library/Comparison_of_ISO_20K_to_ITIL_V3.pdf

Date added: December 19, 2011 - Views: 82

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ISO/IEC 20000 Foundation

v1.1 July, 2014 For more information please contact us at (866) 543-0520 or [email protected] www.velocityknowledge.com ISO/IEC 20000 Foundation

http://www.velocityknowledge.com/wp-content/uploads/2014/12/CourseFactSheet-ISOIEC20000Foundation.pdf

Date added: May 31, 2015 - Views: 1

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Copyright protected. Use is for Single Users only...

ISO/IEC 20000-1:2011 A Pocket Guide 23 2.3 Purpose of ISO/IEC 20000 The purpose of ISO/IEC 20000 is to provide a common reference standard for any enterprise offering ...

http://www.exin-library.com/Samplefiles/9789087536824SMPL%5B1%5D.pdf

Date added: July 15, 2014 - Views: 1

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IS 005 - ISO/ IEC 20000-1 - TUV NORD

IS 005 - ISO/IEC 20000-1 Awareness Training Who Should Attend: • All levels of management who are involved in imple-menting ISO/IEC 20000-1. • All those who are ...

http://www.tuv-nord.com/cps/rde/xbcr/SID-7AA879B7-41C25311/tng_mie_en/iso20000-awareness-training.pdf

Date added: September 4, 2015 - Views: 1

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Service Management System (SMS) for ISO/ IEC 20000

CONTACT US 17 Langhams Way | Wargrave | Berkshire RG10 8AX | United Kingdom | +44 (0) 800 756 9998 | [email protected] FS 554166 www.bsmimpact.com

http://bsmimpact.com/wp-content/uploads/ISO20K-SMS-Portal-FINAL.pdf

Date added: December 7, 2014 - Views: 1

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ISO/ IEC 20000 - a pocket guide - itSMF Canada

8 ISO/IEC 20000 - a pocket guide Before going into details of the formal standard we present the IT Service Management Self-assessment Workbook. ISO/IEC 20000 is meant to

http://www.itsmf.ca/documents/show.php/15679/ISO-IEC%2020000%20Pocket%20Guide.pdf

Date added: December 17, 2012 - Views: 214

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Base Standard Program ISO/ IEC 20000-1 Information...

Base Standard Program ISO/IEC 20000-1 Information Technology Service Management Systems CB Application for Accreditation FA 5002 Authority: Director of Accreditation ...

http://www.anab.org/media/30161/fa5002-itsms.pdf

Date added: February 1, 2015 - Views: 1

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ISO/ IEC 20000 for Practitioners - Technix-Pro

appropriate than the APMG ISO/IEC 20000 Auditor ... assist in ISO/IEC ... copy of the ISO/IEC 20000 standard from the ISO webshop. A personal PDF will be ...

http://www.technixpro.edu.hk/content/PDF/Technix-Pro/ISO20000P.pdf

Date added: June 28, 2014 - Views: 1