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Information technology — Service management —...

ISO/IEC 20000 promotes the application of the methodology known as “Plan-Do-Check-Act” (PDCA) to the ... Information technology — Service management —

http://webstore.iec.ch/preview/info_isoiec20000-2%7Bed2.0%7Den.pdf

Date added: May 28, 2012 - Views: 268

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INTERNATIONAL ISO/ IEC STANDARD 20000-1

INTERNATIONAL STANDARD ISO/IEC 20000-1 Second edition 2011-04-15 Information technology — Service management — Part 1: Service management system requirements

http://webstore.iec.ch/preview/info_isoiec20000-1{ed2.0}en.pdf

Date added: February 18, 2012 - Views: 1240

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ITSMF ISO20000 Presentation for IIA v1.9 for...

Security intelligence What is ISO/IECWhat is ISO/IEC 20000? • Worldwide standard for IT Service Management • 200+ requirements to be able to demonstrate compliance

http://www.theiiat.or.th/media/km/thumbnail/33/120829181633/ITSMFISO20000PresentationforIIA.pdf

Date added: October 9, 2012 - Views: 123

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ISO/ IEC 20000 overview - itSMF

ISO 20000 and ITIL ISO/IEC 20000 and ITIL are aligned but: 4 ITIL is a set of guidelines 4 ISO 20000 is a set of universal requirements 4 Minor differences in scope ...

http://www.itsmf.org.hk/eng/event21/ISO20K%20overview.pdf

Date added: January 30, 2012 - Views: 325

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INTERNATIONAL ISO/ IEC STANDARD 20000-1 -...

Details of the software products used to create this PDF file can be found in the General Info relative to the file; ... INTERNATIONAL STANDARD ISO/IEC 20000-1:2005(E)

http://www.nc-info.com/images/zsyd/nctwk/2013/1/7/e5115f9c-9f42-4372-8059-71203e432dbd.pdf

Date added: August 2, 2013 - Views: 104

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Introduction to the ISO/ IEC 20000 Series - BSI...

Introduction to the ISO/IEC 20000 Series IT Service Management Jenny Dugmore and Shirley Lacy This is a sample chapter from Introduction to the ISO/IEC 20000 Series.

http://shop.bsigroup.com/upload/Shop/Download/Books/BIP0125sample.pdf

Date added: May 4, 2013 - Views: 98

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ISO/ IEC 20000 – IT Service Management - Benefits...

ISO/IEC 20000 – IT Service Management - Benefits and Requirements for Service Providers and Customers Authors Ralf Buchsein, Manager, KESS DV-Beratung GmbH

http://www.eprogram.com.au/attachments/article/57/ISO20000%20and%20ITIL.pdf?phpMyAdmin=173c524d3c71t3d1260ea

Date added: January 28, 2014 - Views: 8

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IRCA Briefing note ISO/ IEC 20000-1: 2011

IRCA Briefing note: ISO/IEC 20000:2011. Detail review Many clauses of ISO 20000-1:2005 began with a statement of the objective of that clause (though not clauses titled

http://www.irca.org/documents/press/2012/irca%20briefing%20note%20iso%20iec%2020000-1%20eng.pdf

Date added: September 15, 2012 - Views: 260

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ISO/ IEC 27001 Client manual - British Standards

BSI’s ISO/IEC 27001 – your first choice for information security. BSI is the business standards company that helps organizations make excellence a habit – all ...

http://www.bsigroup.com/LocalFiles/en-GB/iso-iec-27001/resources/BSI-ISO-IEC-27001-client-manual-UK-EN.pdf

Date added: November 30, 2013 - Views: 26

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Self-assessment questionnaire - BSI Group

Self-assessment questionnaire How ready are you for ISO/IEC 20000-1:2011? This document has been designed to assess your company’s readiness for an ISO/IEC 20000 IT ...

http://www.bsigroup.com/LocalFiles/en-GB/iso-20000/resources/BSI-ISO20000-Assessment-Checklist-UK-EN.pdf

Date added: November 27, 2013 - Views: 19

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ISO/ IEC 20000 2011 edition - International Best...

1 Downloaded from www.ibpi.org ISO/IEC 20000 – 2011 edition Title / definition ISO/IEC 20000-1:2011 is a service management system (SMS) standard, which ...

http://ibpi.org/wp-content/uploads/2012/08/ISO20000_201209_DOWNLOAD.pdf

Date added: July 28, 2013 - Views: 125

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AS ISO/ IEC 20000.1—2007 Information Technology—...

AS AS ISO/IEC 20000.1—2007 Information Technology— Service Management—Part 1: Specification This is a free 7 page sample. Access the full version online.

https://www.saiglobal.com/PDFTemp/Previews/OSH/AS/AS20000/20000/20000.1-2007.pdf

Date added: November 21, 2015 - Views: 1

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ISO IEC 20000-2011 Translated into Plain English

iso iec 20000-1 2011 translated into plain english 7. it service relationships organization: your location: completed by: date completed:

http://www.praxiom.com/iso-20000-sample7.pdf

Date added: September 28, 2014 - Views: 2

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Internal Auditor in ITSM according to ISO/ IEC ...

Internal Auditor in ITSM according ISO/IEC 20000 page 4 Issue: 2.7 Date: 18.06.2012 1 Reading aid This document is designed to support training institutes by the ...

http://www.tuev-sued.com/uploads/images/1352989110531260460953/specsheet-iso20kia-v2-7-en.pdf

Date added: May 26, 2014 - Views: 4

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IS 005 - ISO/ IEC 20000-1 - tuv-nord.com

IS 005 - ISO/IEC 20000-1 Awareness Training Who Should Attend: • All levels of management who are involved in imple-menting ISO/IEC 20000-1. • All those who are ...

http://www.tuv-nord.com/cps/rde/xbcr/SID-178A12BC-FD697848/tng_mie_en/iso20000-awareness-training.pdf

Date added: February 2, 2016 - Views: 1

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ISO/ IEC 20000 Foundation - IT Security Services

Web: www.secureninja.com Phone: 703.535.8600 Email: [email protected] ISO/IEC 20000 Foundation SecureNinja's accredited ISO/IEC 20000 Foundation training and ...

https://secureninja.com/pdf/course_iso-iec-20000-foundation.pdf

Date added: February 13, 2015 - Views: 1

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What is ISO/ IEC 20000? - ngi-library.nl

What is ISO/IEC 20000? Mart Rovers Page 3 Introduction ISO/IEC 20000 is the international norm for Information Technology Service Management (ITSM).

http://www.ngi-library.nl/Player/eKnowledge/white_paper_-_what_is_iso-iec_20000.pdf

Date added: July 11, 2014 - Views: 6

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A Guide to the new ISO/IEC 200000-1

• The new edition of ISO/IEC 20000-1 is be substantially changed from the original edition published in 2005. • The changes will impact any organizations which ...

http://www.iso20000portugal.com/pt/2011/bsi-books.pdf

Date added: April 24, 2012 - Views: 78

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www.calnet.com

ISO / IEC 20000-1: 2011 Scope of certification The IT Service Management System that supports the provision of internal, External IT services and application support

http://www.calnet.com/pdf/iso20000_1.pdf

Date added: February 2, 2016 - Views: 1

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The future of the ISO/ IEC 20000 series - BCS

What is ISO/IEC 20000 today? • The first service management standards : ISO best sellers • Current documents – Requirements – ‘ shalls

http://www.bcs.org/upload/pdf/future-iso-iec-20000.pdf

Date added: October 19, 2011 - Views: 70

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ISO/ IEC 20000® Foundation Certification Program...

ITIL® 2011, COBIT®, TOGAF®, ISO/IEC20000-27002 Certification Programs & Workshops ITIL® is a registered trade mark of AXELOS Limited; The Swirl logo™ is a trade ...

http://www.ahead-technology.com/site_content/courses/pdf/ISO-IEC_20000_Foundation_Program_-_3_Days.pdf

Date added: May 3, 2015 - Views: 1

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ISO/IEC 20000 - ILX Group

ISO/IEC 20000 Multimedia Awareness Course ISO/IEC 20000 Awareness Course ISO/IEC 20000 allows companies to demonstrate to its customers and staff that it

http://download.ilxgroup.com/docs/brochures/ILX_ISO-IEC-20000.pdf

Date added: April 20, 2013 - Views: 53

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For IT Service Management - itSMF International

ITIL® V3 and ISO/IEC 20000 Jenny Dugmore and Sharon Taylor For IT Service Management Alignment White Paper March 2008

http://www.itsmf-library.org/Player/eKnowledge/itil_v3_and_iso_iec_20000.pdf

Date added: December 18, 2015 - Views: 1

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INFORMATION SECURITY & ISO 27001 - IT Governance

INFORMATION SECURITY & ISO 27001 Introduction ... compatible with ISO/IEC 20000:2005. The numbering systems and document management requirements are designed to

http://www.itgovernance.co.uk/files/Infosec_101v1.1.pdf

Date added: September 26, 2011 - Views: 436

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A Guide to the new ISO/ IEC 20000-1 - BSI -...

A Guide to the new ISO/IEC 20000-1 . vii. Acknowledgements. The work during 2006–2010 on updating ISO/IEC 20000-1 has involved many national standards bodies and

http://shop.bsigroup.com/upload/BIP0124-Chapter1_watermarked.pdf

Date added: October 14, 2012 - Views: 93

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BCS Foundation Certificate in ISO/ IEC 20000: IT...

BCS Foundation Certificate in ISO/IEC 20000: IT Service Management Syllabus Version 2.4 March 2015

http://certifications.bcs.org/upload/pdf/itsm-isoiec-syllabus.pdf

Date added: April 18, 2012 - Views: 205

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Copyright protected. Use is for Single Users only...

ISO/IEC 20000-1:2011 A Pocket Guide 23 2.3 Purpose of ISO/IEC 20000 The purpose of ISO/IEC 20000 is to provide a common reference standard for any enterprise offering ...

http://vanharen.net/Samplefiles/9789087536824SMPL%5b2%5d.pdf

Date added: October 14, 2015 - Views: 1

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ISEB Foundation Certificate in ISO/ IEC 20000: IT...

This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service ...

http://www.bcs.org/upload/pdf/isoiec-syllabus.pdf

Date added: January 31, 2012 - Views: 94

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What is ISO/ IEC 20000? - Marval

1 [email protected] www.marval-group.com What is ISO/IEC 20000? The First International Standard for IT Service Management ISO/IEC 20000 is a standard for a ...

http://www.marval.co.uk/media/99587/what_is_iso_iec_20000.pdf

Date added: October 14, 2014 - Views: 1

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INTERNATIONAL ISO/ IEC STANDARD 20000-1 -...

ISO/IEC 20000-1 Second edition 2011-04-15 Information technology — Service management — Part 1: Service management system requirements Technologies de l ...

http://webstore.ansi.org/Previews/PREVIEW_ISO+IEC+20000-1-2011.pdf

Date added: February 2, 2016 - Views: 1

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ISO/ IEC 20000 Service Quality Management...

G2SF, Inc. 2804 Winter Oaks Way Oak Hill, Virginia 20171 www.g2sf.com PHN: 703-927-1815 FAX: 703-264-0635 ISO/IEC 20000 Service Quality Management Foundation

http://g2sf.com/pdf/ISO_IEC%2020000%20Service%20Quality%20Management%20Foundation%20Syllabus.pdf

Date added: August 11, 2013 - Views: 3

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ISO/ IEC 20000 Foundation - Pink Elephant

ISO/IEC 20000 Foundation Why Consider ISO/IEC 20000 Certification? This 3-day course introduces you to ISO/IEC 20000 standards, and is the first of three levels of

http://www.pinkelephant.com/uploadedFiles/Content/en-za/Products/Education/Courses/ISO%2020000%20Foundation.pdf

Date added: November 1, 2012 - Views: 115

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ISO/ IEC 20000 - a pocket guide - itSMF Canada

8 ISO/IEC 20000 - a pocket guide Before going into details of the formal standard we present the IT Service Management Self-assessment Workbook. ISO/IEC 20000 is meant to

http://www.itsmf.ca/documents/show.php/15679/ISO-IEC%2020000%20Pocket%20Guide.pdf

Date added: December 17, 2012 - Views: 214

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Introduction to ISO 20000-1

2 ISO/IEC 20000 promotes effective and efficient implementation of an integrated service management program. There are specific requirements with the establishment of ...

http://www.hkcs.org.hk/en_hk/sg/qmsid/hkspin/eNewsletter/iso20000-2.pdf

Date added: January 5, 2012 - Views: 61

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ISO/ IEC 20000: Three Steps to Certification Step...

ISO/IEC 20000: Three Steps to Certification . Step 1 - Planning . Submitted by: Mark Sykes . Principal Consultant . Office: +44 (0) 333 202 1018

http://www.foxit.com/wp-content/uploads/ISOIEC-20000-Certification-Three-Steps-To-Certification-Step-1-Fox-IT.pdf

Date added: June 2, 2014 - Views: 1

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ISO 20000 - ISO Certification with IMSM Inc.

ISO 20000 - Optimise IT infrastructures and reduce risk Business challenge IT is an essential business function of business today. Increasingly concerns are raised ...

http://www.imsm.com/assets/leaflets/en_leaf_20000.pdf

Date added: May 22, 2013 - Views: 30

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APMG-International ISO/ IEC 20000 Certification

ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can

http://www.forumiso20000.com/apmg.pdf

Date added: May 2, 2013 - Views: 50

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ISO/ IEC 20000-1:2011 - syzygal.com

Course content The purpose of this course is to ensure the candidate has an advanced, deep under-standing of the approach for auditing against the ISO/IEC 20000 standard.

http://syzygal.com/wp-content/uploads/SYZYGAL-ISO20000-Auditor.pdf

Date added: February 13, 2015 - Views: 4

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implementing service quality based on iso/iec...

implementing service quality based on iso/iec 20000 (pdf) by michael kunas (ebook) ISO/IEC 20000 is an important international standard for IT service providers.

http://fknpdf.abhappybooks.com/implementing-service-michael-kunas-pdf-3379810.pdf

Date added: April 16, 2014 - Views: 1

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ISO/ IEC 20000-1:2011 Implementation - NETD...

ISO/IEC 20000-1:2011 Implementation NETD Group • 89 Headquarters Plaza • Morristown, NJ 07960 • 973-631-6167 www.netdtraining.com Page 1 of 2

http://www.netdtraining.com/outlines/ISO/ISO_IEC_20000-1_2011_Implementation.pdf

Date added: June 22, 2012 - Views: 72

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ISO/IEC 20000 Practitioner

Title: ISO/IEC 20000 Practitioner Author: SecureNinja Subject: interactive workshop in washington dc san diego ca or in blended online format is a workshop leading to ...

https://secureninja.com/pdf/course_iso-iec-20000-practitioner.pdf

Date added: June 19, 2015 - Views: 1

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IT Service Management Foundation based on ISO/ IEC...

Introduction This is the sample exam IT Service Management Foundation based on ISO/IEC 20000. This sample exam consists of 40 multiple-choice questions.

https://www.exin.com/assets/exin/exams/1665/samples/sample_exam_ITSM_Foundation_english.pdf

Date added: November 8, 2013 - Views: 19

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ISO/ IEC 20000-1 Registration Guidance Document -...

ISO/IEC 20000-1 Registration Guidance Document Introduction This document is written to help you understand your organization’s role and responsibilities in the

http://www.nqa.com/Nqa.com/media/PDF-Download-Documents/Registration%20Guidance%20US/ISO-20000-Registration-Guidance.pdf

Date added: April 7, 2015 - Views: 5

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ISO/ IEC 20000 Certification and Implementation...

ISO/IEC 20000 Certification and Implementation Guide - Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms,

https://fogulyk.files.wordpress.com/2014/05/isoiec-20000-certification-and-implementation-guide-standard-introduction-tips-for-successf.pdf

Date added: February 28, 2015 - Views: 9

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Information technology — Service management

iso/iec 20000-2:2012(e)

http://webstore.ansi.org/Previews/PREVIEW_ISO+IEC+20000-2-2012.pdf

Date added: February 2, 2016 - Views: 1

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ISO/ IEC 20000 White Paper - APMG-International

4 ISO/IEC 20000 Introduction SEttInG thE SCEnE As the economic squeeze continues, organizations across the private and public sectors face a range

http://www.apmg-international.com/nmsruntime/saveasdialog.aspx?lID=4587&fileName=ISO_20000_White_Paper.pdf

Date added: August 26, 2013 - Views: 15

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Thinking Business…Driving Improvement - SAI Global

ISO/IEC 20000-1:2011: Information technology – Service management – Part 1: Service management system requirements was published on 12 April 2011.

https://www.saiglobal.com/Assurance/information-communication-technology/ISO%2020000%20transition%20policy%202011.pdf

Date added: February 2, 2016 - Views: 1

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Iso/ iec 20000: A Pocket Guide - Jan (ed.) -...

Iso/iec 20000: A Pocket Guide - Jan (ed.) DOWNLOAD HERE A quick and accessible to a universally adopted standard. This standard is based on ITIL which is also

http://www.dlpdfs.com/pdf53/isoiec_20000_a_pocket_guide_jan_ed.pdf

Date added: September 20, 2013 - Views: 3

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PECB ISO 20000 INTRODUCTION

ISO/IEC 20000-1:2005 and ISO/IEC 20000-2:2005 To know the key components of an IT Service Management System in an ISO/ 20000 context

https://pecb.com/pdf/brochures/1/iso-20000-introduction_1p.pdf

Date added: February 2, 2016 - Views: 1